Description:

In this episode, we are joined by a spectacular guest who is a global authority on customer service. Shep Hyken is in the speaker’s Hall of Fame and he talks about taking your customers and turning them into loyal fans. He’s written a book on it that was made into a TV show. He has traveled all over the world as an authority on customer service.

Shep and Tim are having an amazing coverstation about the essence of great customer service and how to build amazing trust with your customers. Shep shared priceless tips and processes on customer service.

I’m sure you want to grab all of these incredible wisdom so tune in to this episode now!

Quotes:

“People want to do business with people they know, like, and trust.” – Shep Hyken

“You want people to own the experience they have with you so that everybody would know exactly what they’re going to get. They trust that it’s going to happen.” – Shep Hyken

Mentions:

https://www.facebook.com/TimShurr

https://mesmerizingleadership.com/ 

https://www.survivingtothriving.me/

https://hyken.com/

Be Amazing Or Go Home, book by Shep Hyken

https://hyken.com/beamazingtv/ 

Show Notes:

[00:37] Greetings and introduction of Shep Hyken

[01:15] Secret to success: Relationships

[03:08] Developing a long term trust with your customers

[07:01] Recognize that no company is perfect

[11:02] Shep’s 5-step process for dealing with problems and crisis sitiations

[13:55] Creating moments of magic

[21:16] Treating people with respect and patience

[24:12] “Be Amazing Or Go Home” from book to TV show

[30:37] Shep’s cab driver story

[37:46] Shep’s coolest adventures

[41:20] Coolest people Shep has met

[43:22] Facing fear and “What if’s”

[51:03] Understanding what’s going to drive the succes

Make Your Day Mesmerizing!!