Description:

In today’s episode, Tim shares his wife’s recent experience with customer service and points out what to do and what not to do. It is the business’s responsibility to ensure that its front, which mostly is the customer service, knows how to handle any situations and make sure it ends up beneficial for the customer because this will also be beneficial to the business in the long run.

Listen in now and get helpful tips on how to give mesmerizing customer service.

Quotes:

“It’s about owning the situation, it’s about defusing the situation, it’s about helping your customer feel heard and you validate them.”

“You don’t get respect just because you’re older, you get respect because you give respect and then it makes you respectable..”

Mentions:

https://www.facebook.com/TimShurr/ 

https://mesmerizingleadership.com/

Show Notes:

(00:28) The customer service experience

(03:47) Seeking to understand your customer first

(05:33) Taking responsibility instead of blaming others 

(07:05) Focusing on the people

(08:40) Do not lie to the customer 

(09:16) Making the customer feel heard

(17:17) Another bad customer service experience  

(18:53) What customer service should be

 Make Your Day A Shurr! Success